About
I'm a Provisions, Faults & Engineer Apprentice at Mainstream Digital, where I work across the full lifecycle of telecoms and broadband delivery. From provisioning new circuits and diagnosing complex faults to supporting field engineering operations, I help ensure reliable connectivity for homes and businesses.
My speciality lies in Telecoms & Broadband infrastructure. Day to day, I work with FTTP, FTTC, and copper-based services, coordinating with carriers such as Openreach and managing service delivery from order to activation. I thrive on solving technical problems and getting services up and running smoothly.
I'm passionate about the telecoms industry and committed to building a long-term career in network engineering. I'm continuously developing my skills across provisioning systems, fault diagnostics, and customer service delivery.
Experience
Provisions, Faults & Engineer Apprentice · Mainstream Digital
Skills
Broadband Technologies
- FTTP / Fibre to the Premises
- FTTC / Fibre to the Cabinet
- Copper / ADSL / VDSL
- Ethernet Leased Lines
Provisioning
- Circuit Ordering & Activation
- Carrier Coordination (Openreach)
- Service Migration & Upgrades
- Order Management Systems
Fault Management
- Line Diagnostics & Testing
- Fault Triage & Escalation
- SLA Management
- Root Cause Analysis
Networking
- TCP/IP Fundamentals
- DNS & DHCP
- Router Configuration
- LAN / WAN Principles
Compliance & Standards
- Ofcom Regulations
- Health & Safety (Telecoms)
- Data Protection (GDPR)
- Industry Best Practices
Professional Skills
- Customer Relationship Management
- Technical Documentation
- Cross-team Collaboration
- Continuous Learning
PBX Systems
Phone Systems I Work With

3CX Phone System
3CX, Inc.

Gamma Horizon
Gamma Telecom

NEC SL2100
NEC

Panasonic NS700
Panasonic

Webex
Cisco
Elevate
Intermedia
Blog
Thoughts on telecoms, broadband infrastructure, and my apprenticeship journey.
From Year 11 to the Support Desk: Why I Traded the Classroom for Engineering & 1st Line CS
I traded my classroom for a toolkit and a headset just 14 days after finishing Year 11. Read how I went from struggling with GCSE theory to managing Provisions, Faults, and 1st Line Support at Mainstream Digital.
Read more View all postsContact
If you'd like to connect professionally or just have a chat about telecoms, I'm always happy to hear from you.