Liam RadfordAMBCS

Provisions, Faults & Engineer Apprentice

Mainstream Digital

Specialising in Telecoms & Broadband infrastructure, keeping networks connected and communities online.

Cirencester, United Kingdom

About

I'm a Provisions, Faults & Engineer Apprentice at Mainstream Digital, where I work across the full lifecycle of telecoms and broadband delivery. From provisioning new circuits and diagnosing complex faults to supporting field engineering operations, I help ensure reliable connectivity for homes and businesses.

My speciality lies in Telecoms & Broadband infrastructure. Day to day, I work with FTTP, FTTC, and copper-based services, coordinating with carriers such as Openreach and managing service delivery from order to activation. I thrive on solving technical problems and getting services up and running smoothly.

I'm passionate about the telecoms industry and committed to building a long-term career in network engineering. I'm continuously developing my skills across provisioning systems, fault diagnostics, and customer service delivery.

Experience

June 2025Present

Provisions, Faults & Engineer Apprentice · Mainstream Digital

ADSL / vDSL
SoGEA
FTTP
Broadband Leased Line
3CX
Cisco Webex
Elevate UC
Univerge Blue
NEC PBX
Panasonic PBX
SIP Trunking
ISDN2
ISDN2e
ISDN 30
WLR
PSTN

Skills

Broadband Technologies

  • FTTP / Fibre to the Premises
  • FTTC / Fibre to the Cabinet
  • Copper / ADSL / VDSL
  • Ethernet Leased Lines

Provisioning

  • Circuit Ordering & Activation
  • Carrier Coordination (Openreach)
  • Service Migration & Upgrades
  • Order Management Systems

Fault Management

  • Line Diagnostics & Testing
  • Fault Triage & Escalation
  • SLA Management
  • Root Cause Analysis

Networking

  • TCP/IP Fundamentals
  • DNS & DHCP
  • Router Configuration
  • LAN / WAN Principles

Compliance & Standards

  • Ofcom Regulations
  • Health & Safety (Telecoms)
  • Data Protection (GDPR)
  • Industry Best Practices

Professional Skills

  • Customer Relationship Management
  • Technical Documentation
  • Cross-team Collaboration
  • Continuous Learning

PBX Systems

Phone Systems I Work With

3CX Phone System logo

3CX Phone System

3CX, Inc.

Advanced
Gamma Horizon logo

Gamma Horizon

Gamma Telecom

Intermediate
NEC SL2100 logo

NEC SL2100

NEC

Beginner
Panasonic NS700 logo

Panasonic NS700

Panasonic

Beginner
Webex logo

Webex

Cisco

Expert
Elevate logo

Elevate

Intermedia

Advanced

Blog

Thoughts on telecoms, broadband infrastructure, and my apprenticeship journey.

Contact

If you'd like to connect professionally or just have a chat about telecoms, I'm always happy to hear from you.